Ola Electric has taken a fresh step to improve its after-sales support with the launch of its first HyperService centres in Indiranagar, Bengaluru. Introduced on December 23, 2025, the idea is simple: offer same-day repairs and cut down the long waits that have frustrated many customers. The company has opened up its spare parts store to local mechanics to help speed up repairs and widen service access.
Fast Service Promise
The standout feature of these new hubs is a same-day service guarantee for most repairs at no extra cost. If you drop off your battery-powered scooter in the morning, the goal is to have it fixed and ready by the evening. This comes after Ola used a special 250-member task force to clear out a huge backlog of older repair cases across the country.
Open Spare Parts
In a first for the Indian electric market, Ola has turned its service model into an “open platform.” This means that genuine spare parts and diagnostic tools are no longer restricted to company workshops. Independent mechanics and local garages can now buy certified parts directly from the Ola app, making it easier for owners to get their zero-emission scooters fixed anywhere.
Advanced Digital Tools
The HyperService centres use a new digital system that lets owners track their scooters’ repair progress in real-time through their phones. Customers can book a specific time slot using an in-app appointment feature to avoid waiting in line. These hubs also use AI software to run remote checks on the electric motor and battery before a mechanic even starts working.
Expert Technical Hiring
To make sure the same-day promise actually works, Ola is hiring 1,000 senior technicians and electric diagnostics experts. These specialists are being brought in to manage the workshops and train junior staff on complex software issues. This hiring will nearly double the size of their current technical team to handle the growing number of battery-operated vehicles on the road.
Nationwide Network Growth
While the first centre is in Bengaluru, Ola plans to upgrade hundreds of its existing locations into the HyperService format over the next few weeks. The company’s long-term goal is to reach 1,000 company-owned service points across India. By combining physical centres with a better supply of spare parts, they hope to set a new standard for the zero-emission two-wheeler industry.
