Hero Vida introduced new services to offer an exuberant EV ownership experience with a 5-year extended warranty & a buyback option with a resale value guarantee rising to 67.5%.
Hero Vida, a renowned brand in electric two-wheelers, has introduced new services for ownership to help clear a few potential hindrances for an EV buyer in India. The services are designed to make electric scooters easier, feasible, and cheaper without all the hassles associated with owning one. Hero Vida is building a full-service ecosystem covering every stage of ownership—from purchase to resale.
Key Specification:
| Service | Description | Key Benefit |
| Extended Warranty | Coverage up to 5 years or 75,000 km | Long-term reliability and peace of mind |
| Assured Buyback | Up to 67.5% of the ex-showroom price after 3 years | Guaranteed resale value |
| Battery-as-a-Service (BaaS) | ‘Pay-as-you-go’ battery subscription | Reduces high upfront cost |
| Connectivity & Fast Charging | Access to Vida’s charging network and app features | Convenient charging and smart features |
| 24×7 Roadside Assistance | On-demand help for emergencies | Immediate support and convenience |
Extended Warranty and Battery Coverage
The warranty terms offered by Vida lend yet another layer of confidence to the longevity and working performance of the electric scooter. The service essentially covers the vehicle for five years or 75,000 km, whichever comes earlier. Alongside this, the battery, which happens to be a vital and costly component of an EV, is legally warranted by Vida for up to 5 years or 60,000 km. This extended warranty aims to reassure customers with respect to the long-lasting performance and durability of their vehicle and its battery pack.
Assured Buyback Plan
One of the major barriers to EV adoption has been the uncertainty of what happens to resale value. To address these concerns, Hero Vida has started an Assured Buyback plan, under which the company guarantees that after three years of ownership, the customer may sell the scooter back to it for a price of up to 67.5 per cent of the original effective ex-showroom price. This plan allows the customer to secure their finances and get funding for the greatest worry that consumers have in shifting towards electric vehicles.
Flexible Financing with Battery-as-a-Service (BaaS)
In order to reduce the high upfront costs of electric scooters, Vida has introduced a new Battery-as-a-Service (BaaS) subscription model. This unique ‘pay-as-you-go’ scheme separates the cost of a scooter’s chassis from that of its battery. Hence, it reduces the initial purchase cost of Hero Vida significantly so that EV ownership can be made affordable to a larger section of customers.
Connectivity and Fast Charging Subscriptions
Vida has introduced a bundled plan that includes both Connectivity and Fast Charging. With this plan, customers get access to over 3,600 charging stations across India. The plan also unlocks smart app features, making it easier for users to locate and use charging points.
Additional Services and Customer Support
In addition to the basic services, the new offerings from Vida are supported by a powerful support system. Roadside Assistance is provided 24/7 to assist with unforeseen events, such as flat tires or dead batteries. The brand is nurturing an entire ecosystem of services aimed at optimizing the total cost of ownership and ensuring the customer experience is as hassle-free as possible.
